Remember the saying of Maya Angelou’s that Oprah made famous, “When people show you who they are, believe them?” Guess what, it goes deeper than that.
I woke up thinking about some of my business relationships–especially those that have gone awry–which I really hate. But after a lot of introspection to figure out why these relationships went awry, unfortunately, the ultimate reason always revolves around money; better yet, the fact that a client decided that it was okay to take my hard work and not pay my invoice.
For me, that’s completely different from a client being unsatisfied with my work, because, if you’ve ever worked with me, you know that I will go to the moon and back to ensure my clients are happy with the work they’ve commissioned.
I believe that, with every encounter I have with a client, I show them exactly who I am. I am the woman who will stay up for days to ensure I meet your deadline. I will make whatever changes are necessary to ensure your project is completed in excellence. I even perform tasks–many of which I don’t charge them for–and research for them to ensure they come out smelling like the proverbial rose when all is said and done. I share free business expertise with them that normally comes under a consulting fee all in the name of ensuring they get more than their money’s worth. I do these things because I truly love what I’m tasked to do, which is to help my clients shine when it comes to the written word. I have a passion for this and I’m grateful to have opportunities to work in my passion, so I BRING IT each and every time I get the chance.
So now, I’ve shown clients who I am through my hard work; I’ve shown clients they are important to me and I’ve shown them I have integrity. When clients pay my invoice–and in a timely fashion–not only are they showing me who they are, they are showing me who I am to them, or rather, what I mean to them, which is really the whole point of this piece.
You see, it occurred to me that not only do people show you who they are by their actions, they show you who YOU are to them by the way they treat you. It has nothing to do with what you allow, as many like to say, as if it is somehow your fault that people choose to operate out of integrity. People know what is right and people know what is wrong if they have any sense of decency, and believe me, most people know. We learned the difference growing up.
If you’re important to them, they will do what is necessary to keep you in their life. They will do what is necessary to show you they respect you. They will do whatever is necessary to ensure they get to stay in your ‘front row’. Those people who take you for granted, those people who think it is alright to leave you hanging, those people who cut off communications with you because your proposal was more than they thought they could get you for because they think you’re desperate enough for business that you’ll just take anything to get a little pocket change as if you don’t have a mortgage to pay just like they do, well, those are people who need to be in your rearview mirror because they won’t be able to handle seeing you rise to the top like the delicious cream that you are.
Remember that. Remember you. Remember who you are to them.